Kemya

Privacy Policy

Kemya Health
Last Updated: JUNE 1ST 2026

Kemya Health respects your privacy and is committed to protecting your personal information and personal health information.

This Privacy Policy explains how Kemya Health collects, uses, discloses, stores, and protects information when you use our website, online forms, services, communication tools, booking links, payment tools, and related digital services collectively referred to as the “Website” or “Services.”

By using the Website or Services, you consent to the practices described in this Privacy Policy.

1. About Kemya Health

Kemya Health is an online health platform that helps patients submit medication-related requests, access healthcare-related information, connect with healthcare providers where applicable, and arrange prescription fulfillment through licensed Canadian pharmacy services.

Prescription fulfillment may be provided by Chilliwack Pharmacy, located in British Columbia, Canada, or another licensed Canadian pharmacy partner, where applicable.

Kemya Health may collect and share information with pharmacies, healthcare providers, telehealth providers, payment processors, shipping providers, technology vendors, and other service providers as needed to provide the Services.

2. Information We Collect

We may collect personal information and personal health information that you provide directly to us, including but not limited to:

  1. Full legal name.
  2. Date of birth.
  3. Phone number.
  4. Email address.
  5. Mailing and shipping address.
  6. Health card information, where required.
  7. Government-issued identification, where required.
  8. Medical history.
  9. Current medications.
  10. Allergies.
  11. Health conditions.
  12. Consultation answers.
  13. Prescription information.
  14. Pharmacy transfer information.
  15. Refill request information.
  16. Payment information.
  17. Order history.
  18. Shipping and delivery information.
  19. Communications with pharmacists, healthcare providers, or support staff.
  20. Any other information you choose to provide through the Website or Services.

3. Automatically Collected Information

When you visit the Website, we may automatically collect certain technical and usage information, including:

  1. IP address.
  2. Browser type.
  3. Device type.
  4. Operating system.
  5. Pages visited.
  6. Time and date of visits.
  7. Referring website.
  8. Approximate location based on IP address.
  9. Website interactions.
  10. Cookies and similar tracking technologies.

This information may be used to operate the Website, improve user experience, troubleshoot technical issues, monitor security, measure website performance, and support advertising or analytics where permitted by law.

4. How We Use Your Information

We may use your information to:

  1. Provide, operate, and improve the Website and Services.
  2. Process medication-related requests.
  3. Submit or support prescription fulfillment requests.
  4. Verify your identity.
  5. Connect you with healthcare providers or telehealth services where applicable.
  6. Communicate with you about your request, prescription, consultation, payment, shipping, or account.
  7. Allow pharmacists and healthcare providers to assess clinical appropriateness.
  8. Process payments.
  9. Arrange shipping or delivery.
  10. Respond to your questions or support requests.
  11. Maintain records required by law, pharmacy standards, and professional obligations.
  12. Prevent fraud, misuse, medication diversion, or unauthorized access.
  13. Improve Website design, services, and patient experience.
  14. Send service-related notifications.
  15. Send marketing communications, where permitted and where you have not opted out.
  16. Comply with legal, regulatory, professional, and contractual obligations.

5. Prescription and Health Information

Because Kemya Health may support prescription-related services, we may collect personal health information.

This may include information about your health conditions, medications, allergies, treatment requests, prescriptions, medical history, and communications with pharmacists or healthcare providers.

Personal health information may be shared only as necessary with licensed pharmacies, pharmacists, prescribers, telehealth providers, insurers, technology providers, regulators, or other parties involved in providing or supporting your care, payment, delivery, or legal compliance.

6. Pharmacy Fulfillment

Where pharmacy fulfillment is provided by Chilliwack Pharmacy or another licensed Canadian pharmacy partner, your information may be shared with that pharmacy for purposes including:

  1. Verifying prescriptions.
  2. Creating or updating a patient profile.
  3. Reviewing medication safety.
  4. Checking allergies, interactions, contraindications, and clinical appropriateness.
  5. Dispensing medication.
  6. Providing pharmacist counselling.
  7. Processing payment.
  8. Arranging delivery.
  9. Maintaining pharmacy records.
  10. Complying with pharmacy laws, standards, and regulatory requirements.

The dispensing pharmacy may maintain its own records in accordance with applicable pharmacy laws and privacy obligations.

7. Telehealth and Third-Party Healthcare Providers

Kemya Health may provide links or access to independent third-party healthcare providers, telehealth clinics, booking systems, or consultation platforms.

If you use a third-party telehealth provider, your information may be collected and used by that provider under their own privacy policy and terms of service.

Kemya Health is not responsible for the privacy practices of independent third-party providers. You should review their privacy policies before using their services.

8. Payment Information

Payments may be processed by Kemya Health, Chilliwack Pharmacy, or authorized third-party payment processors.

We may collect limited payment-related information, such as:

  1. Billing name.
  2. Billing address.
  3. Transaction amount.
  4. Payment status.
  5. Transaction confirmation.
  6. Partial card details, such as last four digits, where provided by the payment processor.

We generally do not store full credit card numbers directly on our servers. Full card details are usually handled by secure third-party payment processors.

Payment processors may collect and process your payment information under their own privacy policies and security standards.

9. Shipping and Delivery Information

To deliver medications or products, we may share your name, address, phone number, email address, package information, and delivery instructions with shipping companies, couriers, pharmacy delivery staff, or logistics providers.

Some medication deliveries may require tracking, temperature control, signature, identity verification, or other safeguards.

10. Communications

We may contact you by:

  1. Email.
  2. Phone.
  3. SMS/text message.
  4. Secure message.
  5. Fax.
  6. Mail.
  7. Website notifications.

Communications may include:

  1. Prescription updates.
  2. Refill reminders.
  3. Transfer updates.
  4. Consultation-related messages.
  5. Payment confirmations.
  6. Shipping notifications.
  7. Pharmacist follow-up.
  8. Service-related notices.
  9. Administrative messages.
  10. Marketing messages, where permitted.

Email and SMS may not always be secure. Please do not use email or SMS for emergencies or urgent medical concerns.

11. Marketing Communications

We may send you marketing communications about Kemya Health services, pharmacy services, health-related services, promotions, or updates, where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe link, replying with an opt-out request, or contacting us directly.

Even if you opt out of marketing communications, we may still send you important service-related, legal, prescription, payment, or safety communications.

12. Cookies and Tracking Technologies

The Website may use cookies, pixels, analytics tools, and similar technologies to:

  1. Operate the Website.
  2. Remember preferences.
  3. Improve user experience.
  4. Analyze Website traffic.
  5. Understand how users interact with the Website.
  6. Support security and fraud prevention.
  7. Measure advertising performance.
  8. Provide relevant content or advertising where permitted.

You may be able to disable cookies through your browser settings. However, some Website features may not work properly if cookies are disabled.

13. Analytics and Advertising Tools

We may use third-party analytics and advertising tools, such as website analytics platforms, advertising pixels, or conversion tracking tools.

These tools may collect information about your device, browser, IP address, pages visited, and interactions with the Website.

We do not intentionally use these tools to disclose sensitive health information for advertising purposes. However, you should avoid entering sensitive health information into non-secure or non-designated areas of the Website.

14. Disclosure of Information

We may share your information with:

  1. Licensed pharmacies.
  2. Pharmacists and pharmacy staff.
  3. Licensed prescribers.
  4. Telehealth providers.
  5. Healthcare professionals involved in your care.
  6. Payment processors.
  7. Shipping and courier providers.
  8. Technology and hosting providers.
  9. Customer support providers.
  10. Insurance providers or benefit plan administrators, where applicable.
  11. Regulatory authorities.
  12. Legal, accounting, or compliance advisors.
  13. Government agencies, where required by law.
  14. Other parties with your consent.

We do not sell your personal health information.

15. Legal and Regulatory Disclosure

We may disclose information where required or permitted by law, including to:

  1. Comply with a court order, subpoena, warrant, legal process, or regulatory request.
  2. Respond to pharmacy, healthcare, privacy, or professional regulators.
  3. Protect patient safety.
  4. Prevent fraud, abuse, diversion, or illegal activity.
  5. Investigate security incidents.
  6. Protect the rights, property, or safety of Kemya Health, patients, staff, healthcare providers, pharmacies, or others.
  7. Comply with recordkeeping, reporting, or professional obligations.

16. Consent

By using the Website or Services and submitting your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

In some cases, we may ask for additional consent, such as when:

  1. Collecting sensitive health information.
  2. Sharing information with a healthcare provider.
  3. Transferring prescription information.
  4. Sending marketing communications.
  5. Using certain third-party services.

You may withdraw consent, subject to legal, contractual, pharmacy, healthcare, or professional obligations. Withdrawal of consent may limit our ability to provide Services.

17. Data Retention

We retain personal information and personal health information only as long as necessary for the purposes described in this Privacy Policy or as required by law, professional standards, pharmacy regulations, tax obligations, insurance requirements, dispute resolution, or legitimate business needs.

Pharmacy and prescription records may be retained by the dispensing pharmacy according to applicable pharmacy laws and professional requirements.

When information is no longer required, we will securely delete, anonymize, or archive it where appropriate.

18. Data Storage and Location

Your information may be stored or processed in Canada or in other jurisdictions where our service providers operate.

Where information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.

We take reasonable steps to ensure that service providers protect your information using appropriate privacy and security safeguards.

19. Security Safeguards

We use reasonable physical, administrative, and technical safeguards to protect personal information and personal health information against unauthorized access, use, disclosure, alteration, loss, or theft.

These safeguards may include:

  1. Secure systems and access controls.
  2. Password protection.
  3. Encryption where appropriate.
  4. Staff confidentiality obligations.
  5. Limited access based on role.
  6. Secure hosting and technology providers.
  7. Monitoring and security procedures.
  8. Policies for handling health information.

No system can be guaranteed to be completely secure. You are responsible for protecting your own login credentials and using secure devices and networks.

20. Accuracy of Information

We rely on you to provide accurate, complete, and up-to-date information.

You are responsible for notifying us if your personal information, medical information, medications, allergies, contact information, or shipping address changes.

Incomplete or inaccurate information may result in delays, cancellation, medication safety concerns, or inability to provide Services.

21. Accessing or Correcting Your Information

You may request access to or correction of your personal information, subject to legal and professional limitations.

To request access or correction, contact us using the information listed below.

We may need to verify your identity before responding to your request.

In some cases, certain records may be held by a licensed pharmacy, healthcare provider, telehealth provider, or other third party. We may direct you to that organization for access or correction requests.

22. Your Privacy Choices

Depending on the circumstances and applicable law, you may have the right to:

  1. Request access to your personal information.
  2. Request correction of inaccurate information.
  3. Withdraw consent, subject to legal or professional limits.
  4. Opt out of marketing communications.
  5. Ask questions about our privacy practices.
  6. File a privacy complaint.

Some requests may be limited where information must be retained for legal, healthcare, pharmacy, regulatory, safety, or professional reasons.

23. Children and Minors

The Website is intended for use by adults.

If a minor uses the Website, a parent or legal guardian may be required to provide consent or act on the minor’s behalf, depending on the service, age, province, and applicable law.

We do not knowingly collect personal information from children without appropriate consent where required.

24. Third-Party Websites

The Website may contain links to third-party websites, telehealth platforms, booking systems, payment processors, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policy of any third-party service before providing information.

25. Business Transfers

If Kemya Health is involved in a merger, acquisition, financing, reorganization, sale of assets, partnership change, or transfer of business operations, your information may be transferred as part of that transaction, subject to applicable privacy laws and safeguards.

26. Privacy Breach

If we become aware of a privacy breach involving your personal information or personal health information, we will assess the situation and take appropriate steps in accordance with applicable privacy laws.

Where required, we may notify affected individuals, privacy regulators, professional regulators, pharmacies, healthcare providers, or other relevant parties.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after changes are posted means you accept the updated Privacy Policy.

28. Contact Information

For questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

Kemya Health
Website: www.kemya.ca
Email: info@kemya.ca
Phone: (236) 622-3527

Pharmacy fulfillment may be provided by:

Chilliwack Pharmacy
Phone: 604-402-3100
Fax: 1-888-264-4001
Address: 101-45863 Yale Rd. Chilliwack BC V2P 2N6