Kemya

Terms & Conditions

Kemya Health
Last Updated: JUNE 1ST 2026

Welcome to Kemya Health. These Terms & Conditions (“Terms”) govern your access to and use of the Kemya Health website, online forms, services, communication tools, and related digital services collectively referred to as the “Website” or “Services.”

By accessing or using this Website, submitting information, placing an order request, booking a consultation, or communicating with us, you agree to be bound by these Terms. If you do not agree, please do not use the Website or Services.

1. About Kemya Health

Kemya Health is an online health platform designed to help patients access information, submit medication-related requests, connect with healthcare providers where applicable, and arrange prescription fulfillment through licensed Canadian pharmacy services.

Kemya Health is not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare provider.

Prescription medications are only provided where legally permitted and only after a valid prescription has been issued by an authorized Canadian prescriber and accepted by a licensed pharmacy.

Pharmacy dispensing and fulfillment services may be provided by Chilliwack Pharmacy, located in British Columbia, Canada, or another licensed Canadian pharmacy partner, where applicable.

2. Eligibility

By using the Website, you confirm that:

  1. You are at least the age of majority in your province or territory of residence, or you are using the Website with the involvement of a parent or legal guardian.
  2. You are located in Canada, unless otherwise approved by us.
  3. The information you provide is accurate, complete, and up to date.
  4. You are using the Services for yourself, or you are legally authorized to act on behalf of the patient.
  5. You will not use the Website for any unlawful, fraudulent, abusive, or misleading purpose.

We reserve the right to refuse service, cancel a request, or suspend access if we believe these Terms have been violated or if providing the Service would be unsafe, inappropriate, or unlawful.

3. Not for Emergencies

Kemya Health is not an emergency medical service.

Do not use this Website if you are experiencing a medical emergency, severe symptoms, chest pain, difficulty breathing, signs of stroke, severe allergic reaction, suicidal thoughts, or any urgent medical concern.

For emergencies, call 911 or go to the nearest emergency department immediately.

4. Medical Information and No Guarantee of Treatment

Any information provided on the Website is for general informational purposes only and does not replace professional medical advice.

Submitting an online form, questionnaire, consultation request, refill request, transfer request, or order request does not guarantee that:

  1. A prescription will be issued.
  2. A medication will be dispensed.
  3. A healthcare provider will determine that treatment is appropriate.
  4. A pharmacy will accept or fill a prescription.
  5. A specific medication, strength, quantity, formulation, or price will be available.

A licensed healthcare provider and/or pharmacist may determine that a treatment is not appropriate based on your health history, medications, allergies, contraindications, safety concerns, provincial rules, or professional judgment.

5. Prescription Requirement

Prescription medications require a valid prescription from a licensed Canadian prescriber.

Kemya Health does not sell or dispense prescription medications without a valid prescription.

Where a telehealth option is available, the healthcare provider is independent and is responsible for assessing whether a prescription is appropriate.

The final decision to prescribe rests with the prescriber. The final decision to dispense rests with the pharmacist.

6. Telehealth and Third-Party Healthcare Providers

Kemya Health may provide links or access to independent third-party healthcare providers, telehealth clinics, booking systems, or consultation services.

These third-party providers are independent from Kemya Health unless expressly stated otherwise. Their services may be subject to their own terms, privacy policies, fees, availability, professional obligations, and provincial licensing requirements.

Kemya Health does not guarantee that:

  1. A telehealth appointment will be available.
  2. A consultation will be covered by provincial health insurance.
  3. A prescription will be issued.
  4. A provider will accept you as a patient.
  5. A provider will send a prescription to a specific pharmacy.

You are responsible for reviewing the terms, fees, and policies of any third-party provider before using their services.

7. Pharmacy Fulfillment

Prescription fulfillment may be completed by Chilliwack Pharmacy or another licensed Canadian pharmacy partner, where applicable.

The dispensing pharmacy is responsible for verifying the prescription, reviewing clinical appropriateness, performing pharmacist assessment where required, counselling the patient, and complying with applicable pharmacy laws, standards, and professional obligations.

Orders may be refused, delayed, or cancelled if:

  1. The prescription is invalid, expired, unclear, incomplete, altered, or not legally acceptable.
  2. The medication is unavailable or backordered.
  3. The pharmacist determines that dispensing may be unsafe or inappropriate.
  4. Required patient information is missing.
  5. Payment cannot be processed.
  6. Delivery cannot be safely completed.
  7. The request does not comply with applicable laws or professional standards.

8. Patient Responsibility

You agree to provide accurate and complete information, including but not limited to:

  1. Legal name and date of birth.
  2. Contact information.
  3. Shipping address.
  4. Health card or identification information, where required.
  5. Medical history.
  6. Allergies.
  7. Current medications.
  8. Relevant medical conditions.
  9. Pregnancy or breastfeeding status, where applicable.
  10. Any information requested by a healthcare provider or pharmacist.

You are responsible for reading all medication labels, instructions, warnings, and patient information provided with your medication.

You should contact a pharmacist, prescriber, or other healthcare professional if you have questions about your medication.

9. Medication Safety

You agree not to use medication in a way that differs from the directions provided by your prescriber or pharmacist.

You should not share, resell, transfer, or provide your medication to another person.

You must notify the pharmacy, prescriber, or a healthcare professional if you experience side effects, worsening symptoms, allergic reactions, or unexpected health changes.

10. Compounded Medications

Some medications may be compounded where appropriate and legally permitted.

Compounded medications are prepared specifically for an individual patient based on a valid prescription.

They may not be identical to commercially manufactured products and may have different appearance, packaging, beyond-use dates, storage requirements, or instructions.

Compounded medications may not be returnable or refundable once prepared, except where required by law or where there is a verified pharmacy error.

11. Pricing and Payment

Prices shown on the Website may include medication cost, dispensing fees, service fees, consultation-related fees, shipping fees, or other charges, depending on the product or service.

Prices are subject to change without notice. Displayed pricing does not guarantee availability or eligibility.

Payment may be collected by Kemya Health, Chilliwack Pharmacy, or another authorized payment processor or fulfillment partner.

The payment descriptor on your bank or card statement may show the name of the pharmacy, fulfillment provider, payment processor, or related business entity.

You agree to pay all applicable charges, including medication costs, service fees, shipping fees, taxes, and any other fees disclosed before payment.

12. Insurance and Reimbursement

Kemya Health does not guarantee that any medication, consultation, service, or fee will be covered by provincial health insurance, private insurance, employer benefits, or any third-party payer.

You are responsible for confirming your own insurance coverage and reimbursement eligibility.

Where direct billing is available, coverage is not guaranteed and may be subject to insurer rules, plan limitations, prior authorization, deductibles, or rejection.

13. Shipping and Delivery

Delivery may be available within Canada where permitted by law and where the dispensing pharmacy can safely and appropriately arrange delivery.

Estimated delivery times are not guaranteed.

Delays may occur due to prescription verification, clinical review, payment processing, inventory availability, weather, courier delays, address errors, cold-chain requirements, or other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the package where required.

Some medications may require special handling, temperature control, tracking, signature, or other delivery safeguards.

Risk of loss may pass to you once the medication has been delivered to the address provided, subject to applicable law and pharmacy delivery standards.

14. Returns, Refunds, and Cancellations

Due to safety, legal, and professional requirements, prescription medications generally cannot be returned or resold once dispensed or released from pharmacy control.

Refunds may not be available for:

  1. Dispensed prescription medications.
  2. Compounded medications already prepared.
  3. Completed consultations.
  4. Shipping charges after shipment has occurred.
  5. Patient-submitted incorrect information.
  6. Missed appointments or late cancellations, where applicable.

A refund or replacement may be considered if there is a verified billing error, dispensing error, shipping issue, duplicate charge, or other issue that we determine qualifies for correction.

15. Transfer Requests and Refill Requests

The Website may allow you to submit pharmacy transfer requests, refill requests, or prescription-related requests.

Submitting a request does not guarantee that the medication can be transferred, refilled, or dispensed.

Transfers and refills depend on prescription validity, remaining refills, prescriber authorization, pharmacy verification, patient eligibility, and applicable laws.

16. Identity Verification

We may request identification, health card information, contact verification, or other information to confirm your identity, prevent fraud, verify prescription eligibility, or comply with legal and professional obligations.

Failure to provide required verification may result in cancellation or delay of your request.

17. Website Content and Advertising

The Website may include information about health conditions, medication options, prices, quantities, or services.

Any prescription drug information is intended to comply with applicable Canadian laws and advertising rules.

Website content should not be interpreted as a guarantee that a medication is appropriate for you or that it will be prescribed or dispensed.

18. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, use, disclosure, storage, and handling of your personal information and personal health information as described in our Privacy Policy.

We may share necessary information with pharmacies, healthcare providers, telehealth providers, payment processors, shipping providers, technology vendors, insurers, regulators, or other parties as required to provide the Services, comply with legal obligations, protect patient safety, or operate the Website.

19. Electronic Communications

By using the Website, you consent to receive communications by email, phone, SMS, secure message, fax, or other electronic methods.

Electronic communications may include appointment information, prescription updates, refill reminders, payment confirmations, shipping notifications, clinical follow-up, administrative messages, and service-related notices.

Electronic communication may not always be secure.

Do not use email or SMS for emergencies or urgent medical concerns.

20. Account Security

If the Website allows account creation, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to notify us immediately if you believe your account has been accessed without authorization.

21. Prohibited Uses

You agree not to:

  1. Provide false, misleading, or incomplete information.
  2. Impersonate another person.
  3. Attempt to obtain medication for resale, diversion, misuse, or unauthorized use.
  4. Interfere with the Website’s operation or security.
  5. Upload malicious code or attempt unauthorized access.
  6. Scrape, copy, or misuse Website content.
  7. Use the Website in violation of any law or professional regulation.
  8. Abuse, threaten, harass, or mistreat staff, pharmacists, healthcare providers, or support personnel.

We may suspend or terminate access for prohibited conduct.

22. Intellectual Property

All Website content, including text, graphics, logos, icons, images, design elements, forms, software, and branding, is owned by or licensed to Kemya Health unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or exploit Website content without prior written permission.

23. Third-Party Links

The Website may contain links to third-party websites, booking platforms, telehealth providers, payment processors, or other external services.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services is at your own risk and may be governed by separate terms and privacy policies.

24. Disclaimer of Warranties

The Website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  1. The Website will be uninterrupted, error-free, or secure.
  2. The information on the Website will always be complete, current, or free from errors.
  3. Any request will result in a prescription, medication, consultation, delivery, or clinical outcome.
  4. Any medication or service will be available at all times.
  5. The Website will meet your expectations or requirements.

Nothing in these Terms limits your rights under applicable consumer protection, privacy, healthcare, or pharmacy laws.

25. Limitation of Liability

To the maximum extent permitted by law, Kemya Health, its owners, directors, officers, employees, contractors, affiliates, technology providers, and partners will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the Website or Services.

This includes, but is not limited to, loss of data, loss of profits, service interruptions, delayed delivery, unavailable medications, third-party provider actions, or reliance on Website information.

This limitation does not apply where liability cannot be excluded under applicable law.

26. Indemnity

You agree to indemnify and hold harmless Kemya Health and its affiliates, partners, officers, employees, contractors, healthcare partners, and pharmacy partners from any claims, damages, losses, liabilities, costs, or expenses arising from:

  1. Your misuse of the Website or Services.
  2. False, incomplete, or inaccurate information you provide.
  3. Your violation of these Terms.
  4. Your violation of any law or third-party right.
  5. Medication misuse, diversion, or unauthorized use.

27. Changes to Services

We may change, suspend, or discontinue any part of the Website or Services at any time without notice.

We may also update product availability, prices, service areas, telehealth options, pharmacy partners, delivery methods, and Website features.

28. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after changes are posted means you accept the updated Terms.

29. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Any disputes will be handled in the courts of British Columbia, unless applicable law requires otherwise.

30. Contact Information

For questions about these Terms, the Website, or our Services, please contact:

Kemya Health
Website: www.kemya.ca
Email: info@kemya.ca
Phone: (236) 622-3527

Pharmacy fulfillment may be provided by:

Chilliwack Pharmacy
Phone: 604-402-3100
Fax: 1-888-264-4001
Address: 101-45863 Yale Rd. Chilliwack BC V2P 2N6